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RETURN & REFUND POLICY
At Bardigiani.com, we want you to have a satisfying shopping experience. If, however, you’ve received the wrong item, you have the option to request a return for a refund. Please note that we do not offer exchanges. Instead, you can initiate a return for a refund and place a new order for the correct item, which will be shipped separately, unaffected by your returned item.
Before Initiating a Return
– Ensure that your item adheres to our return policy.
– Keep in mind that we do not facilitate exchanges; please return the incorrect item and place a separate order for the right one.
To Process a Return
- Complete the Online Return Form – If you have a Bardigiani account, log in and initiate the return from the “Orders” section.
- Prepare Your Item – Collect the unused and unworn item, along with all original packaging and accessories. Ensure that security tags/seals are intact; otherwise, your return may be rejected.
- Package Securely – Safely pack the item and accessories in the original order box. We cannot accept responsibility for lost or damaged returns, so please double-check the labeling and packaging.
- Choose a Courier – Arrange for a pickup with your preferred courier within 14 days of return authorization.
- Return Authorization – Upon successful delivery to our warehouse, your return will undergo a quality check to confirm compliance with our return criteria. Your return request will either be accepted or rejected.
– If your return is accepted, you can choose between a refund to the payment method used for the order or a credit voucher redeemable on Bardigiani.com.
– Items not meeting return criteria will be returned to you.
– Refunds are issued based on your chosen option:
– Option 1: Refund to the payment method used for the order.
– Option 2: Refund as a credit voucher valid at Bardigiani.com.
Important Return Conditions
– The item must be unused and in its original condition, including intact labels and security tags/seals.
– Perfumes cannot be returned; all other items from Bardigiani.com are eligible.
– The return package must be shipped within 14 days.
– Returns must be sent from the original shipping country, region, or market.
– Bardigiani.com only refunds items bought directly from our website.
– You are responsible for the full cost of return shipping, including shipping costs and customs duties. You can choose any trusted shipping company for the return.
– Items not meeting these conditions will be shipped back to you. Please carefully review the Return Policy to avoid future rejections.
– Choose your refund preference carefully; it cannot be changed after processing.
– For credit voucher refunds, you’ll receive immediate redemption valid only at Bardigiani.com.
– For monetary refunds, you’ll be reimbursed within 20 working days, depending on your bank and payment method.
– If your approved return is not refunded within 20 working days, please contact us.
We value your shopping experience and aim to provide the best service. If you have further questions, please don’t hesitate to reach out.